Terms and Conditions

Effective Date: February 10, 2026
Welcome to GoatLove, a farm-inspired skincare brand offering cruelty-free and goat-milk–powered products. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully.

General Information

This website is operated by GoatLove (“we,” “us,” or “our”). These Terms & Conditions govern all users, customers, and visitors (“you”) accessing or purchasing from our site. By using our website, you confirm that you are at least 18 years old or are accessing the site with the consent of a parent or guardian.

Product Information

We aim to provide accurate descriptions of our goat-milk skincare products. However, we do not guarantee that all product descriptions, pricing, or availability information is error-free.

Products may appear differently on your screen due to device settings, lighting, or image variations.

We reserve the right to:

Modify or discontinue any product
Update product descriptions
Limit quantities
Change prices without prior notice

Ordering and Payment

By placing an order, you agree that:

All information you provide is true and complete
You are authorized to use the payment method provided
Your order may be cancelled or limited if fraud or misuse is suspected

We accept major forms of payment available in the Philippines (GCash, debit/credit card, bank transfer, etc., depending on setup). Payment must be completed before order processing.

Shipping and Delivery

Delivery timelines vary depending on your location within the Philippines. We work with trusted couriers, but delays caused by weather, logistics issues, or unforeseen events are beyond our control.

Shipping fees, delivery times, and courier details are provided at checkout.

Once your order is shipped, responsibility transfers to the courier. Please track packages using the provided tracking number.

Returns and Refunds

We want you to love your GoatLove products. If you have concerns, please refer to our Return & Refund Policy for complete guidelines.

Generally, we allow returns or replacements for:

Wrong product received
Missing items

Returns must follow the policy requirements and return window.

Usage of Goat-Milk Skincare Products

All products are intended for external use only. We recommend performing a patch test before fully using any new skincare item, especially if you have sensitive skin.

We are not liable for:

Skin reactions due to allergies
Misuse of products
Use inconsistent with instructions

If irritation occurs, discontinue use immediately.

Intellectual Property

All content, including logos, product names, images, text, graphics, and website design, is the exclusive property of GoatLove. Unauthorized use, reproduction, or modification is strictly prohibited.

Privacy and Data Protection

Your privacy is important to us. Any personal data you provide is used solely for order processing, delivery, and customer service. Please refer to our Privacy Policy for full details. We comply with applicable Philippine data protection laws.

Prohibited Activities

You agree NOT to:

Use our products or content for illegal purposes
Attempt to hack, disrupt, or damage the site
Misrepresent identity or payment information
Copy, resell, or exploit site content without permission

Violation may result in order cancellation or legal action.

Third-Party Links

Our site may contain links to third-party websites. These are provided for convenience only. We are not responsible for their content, policies, or actions.

Limitation of Liability

GoatLove is not liable for:

Delayed deliveries
Allergic reactions or skin sensitivity
Losses caused by misuse of products
Website interruptions or technical issues

Your use of the site and products is at your own discretion and risk.

Changes to Terms and Conditions

We reserve the right to update or modify these Terms & Conditions at any time.
Changes take effect immediately upon posting. Continued use of the site constitutes acceptance.