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Shipping Policy
Last Updated: February 10, 2026
Thank you for shopping with GoatLove Skincare. We aim to deliver your orders safely and as quickly as possible. Please review our shipping guidelines below.
Order Processing
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Orders are processed within 1–2 business days after payment confirmation.
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For manual bank payments, please email your proof of payment to jairojas.daddysbest@gmail.com to begin processing.
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Orders placed on weekends or holidays will be processed the next business day.
Shipping Within the Philippines
We ship nationwide through trusted courier partners.
Estimated Delivery Time
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Metro Manila: 2–4 business days
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Luzon: 3–7 business days
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Visayas: 5–10 business days
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Mindanao: 7–12 business days
Delivery times may vary due to weather, courier delays, peak seasons, or accessibility of the delivery area.
Shipping Fees
Shipping fees are calculated at checkout based on your location and courier rates. Any promotional free shipping offers will be clearly stated on our website or announcements.
Order Confirmation and Tracking
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Once your order is shipped, you will receive an email with your tracking number and courier details.
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Tracking information may take 24–48 hours to update after dispatch.
Incorrect or Incomplete Address
Please ensure that your shipping information is complete and accurate.
We are not responsible for delays or lost parcels due to:
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Incorrect address
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Misspelled information
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Missing landmarks or contact details
If a package is returned to us due to incomplete/incorrect information, the customer will shoulder the reshipment fee.
Damaged or Lost Packages
If your package arrives damaged or does not arrive within the estimated delivery time:
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Email us at jairojas.daddysbest@gmail.com
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Include your order number and clear photos (for damaged items)
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We will coordinate with the courier to resolve the issue
Please note that courier delays are beyond our control, but we will assist with claim processing.
Pre-Orders (If Applicable)
If your package arrives damaged or does not arrive within the estimated delivery time:
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Email us at jairojas.daddysbest@gmail.com
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Include your order number and clear photos (for damaged items)
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We will coordinate with the courier to resolve the issue
Please note that courier delays are beyond our control, but we will assist with claim processing.
Contact Us
For questions about your order or shipping concerns, you may reach us at:
Email: jairojas.daddysbest@gmail.com
GoatLove Skincare — Made with care in the Philippines
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